The main scope of the Service coordinator Analytics role is to manage the service of our organisation’s Analytics equipment for lab, process, Environmental (Ocean & Coastal) in North and west Africa and to coordinate the service activities with sales team especially during the execution of the projects.

• Provide technical support for pre-bid and post-bid.
• Tender evaluation, product selection and preparing documents for the bid submission.
• Provide technical support for post-bid project execution.
• Services of Analytics equipment (WTW, Aanderaa, SIA, YSI), Supervision of installation, commissioning, and maintenance
• Support new product launches & Application Support
• Provide training as needed.
• Support customer trials
• Customer & Technical Service
• Warranty claims solver.
• Responsibility for service topics and service development of Analytics instrumentation in the area
• Coordination of service partners in Area
• Collaboration with Sales Team in Africa
• Develop service structure in coordination with Analytics factory and our organisation’s Regional Integration Centers.
• Drive revenue of turnover of service solutions
• Daily working with ERP/CRM systems
• 60-70% travel required to fulfill service obligations.
• Coordinating and collaborating in overall matrix environment within regional organisation’s Group

Qualifications:

• Bachelor’s degree in engineering: automation, or Chemistry
• 3 to 6 years’ experience, 3 of which must be in service.
• Experience working with a manufacture of instrumentation, liaising, and feeding back information.
• Previous experience service analytical instruments in water markets
• Knowledge of water systems
• Customer oriented
• Very good oral and written English and French language skills
• Result oriented.
• Must have a valid driver’s license; must have a reasonable driver’s record.
• Responsibility for assigned duties.