Job purpose:

Build strong relationships with internal clients to gain a better understanding of the companies HR needs and requirements. Manage the Human Resources and IR functions for the relevant business units.

Key Responsibility Areas

• Customer Relationship Management
• Build and maintain relationships with Line Managers
• Provide support and assistance to employees.

Recruitment

• Liaise with Line Manager regarding recruitment requirements.
• Employee on-boarding and induction

Industrial Relations

• Give full HR support and tools to Line Managers in order to manage staff relations effectively.
• Represent the company at CCMA.

Performance Management

• Provide support to Line Managers regarding the performance principles and implementation of the policy.

Reporting

• Provide Line Managers with necessary reports.
• Statutory Reporting

Administration.

• Perform all the HR related administrative tasks.

Core Competencies

• Ability to work under pressure and manage stress.
• Good time management skills.
• Ability to solve problems and think outside the box.
• Accuracy and attention to detail.
• Exceptional planning and organisational skills.
• Ability to build and maintain relationships.
• Excellent communication skills.

General Competencies

• An understanding of HR recruitment processes

Experience and Qualifications

• Relevant degree or diploma in Human Resources or Industrial Psychology.
• Strong IR Experience.
• 3 – 5 years’ experience as an HR Business Partner.
• Proficiency in MS Word, Excel, PowerPoint and Outlook.
• Knowledge of VIP.
• HR Experience in a Call Centre environment advantageous.

Personal Characteristics

• High level of professionalism.
• Quick learner.
• Passion for quality.
• High sense of responsibility.
• A strong orientation towards details and accuracy.
• Highly motivated.

Special Requirements

• Full confidentiality in all areas is require.