Claiming JobSeeker Payment (JSP) 001-19051501

This document describes how a person can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers should claim as soon as possible online via the Services Australia website.

To receive JSP a person should:

– be of qualifying age for JSP
– fulfill Australian residence requirements for JSP
– be jobless, and
– trying to find work and prepared to take part in activities that increase their chances of discovering a task, or
– unable to work, study or search for work due to medical condition, health problem or injury, or
– employed or studying full time and are unable to carry out these due to a medical condition, illness or injury and work or study to go back to

If the client has actually indicated they are not able to work due to a temporary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers claiming JSP

A DSP consumer whose payments have been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours weekly, and
– their earnings falls below the JSP earnings test cut-off

For example, a self-employed DSP customer is still working 30 hours weekly, but their earnings has actually decreased. See Rates and Thresholds.

In all cases, check if the consumer is qualified to have their DSP restored before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they end up being qualified they need to supply their checking account balances, evidence of earnings and work separation information.

Customers can begin an early claim online. They will be able to finish Your personal information, Your situations and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer questions to address in the online claim.

Customers can not finish Review and employment Confirm, Next steps or submit the claim online till within 2 week of being eligible for JSP. They will get a pointer notification 14 days before the eligibility date.

An apprehended individual might lodge a claim as much as 3 weeks before release from jail. These claims are not considered early claims as the consumer is qualified however not payable when they declare.

Customers moving from an existing earnings support payment can lodge an early claim approximately 28 days before the date of credentials.

Online claims

Customers should produce a myGov account and link their Centrelink online account to it.

Once the consumer has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they must:

– indication in to myGov and gain access to their connected Centrelink online account
– guarantee their individual details are proper. From the menu, choose the My information > Personal and contact details > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. To find out more, employment see Claiming JSP online table in the Self-managed tab

Customers declaring or transferring to JSP will see a minimized question set as part of their online claim if they are:

– currently in invoice of an income support payment, employment or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a job is provided to the customer on their Centrelink online account homepage approximately 28 days prior to losing credentials for their present payment.

The job will permit the client to undertake a streamlined claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for customers considered unable or inappropriate to finish an online claim or nominees. ACC ought to likewise be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See of Centrelink Claims.

‘ Channel Hopping’ within ACC means:

– the consumer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a customer begin a claim which can then be completed by the customer in their Centrelink online account

Remote customers

If the consumer lives in a remote area and typically uses a representative, Remote Service Centre, or phone to do service and is not able or employment inappropriate to complete an online claim, the customer needs to be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team provides specialised remote service for identified remote clients.

The client needs to have:

– the remote indicator showing on the Customer Overview, or
– a property address in a remote location

To examine the address is in a remote area:

– search the town name in Office Locator
– view the Towns Result List
– see the Remoteness column

Customers with candidate arrangements

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, provide an online claim first. If they decline the online claim deal, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of a person, motivate the nominee to assist the person claim JSP utilizing the person’s Centrelink online account. If the nominee is unable or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it may not be sensible for a consumer to finish all Required jobs prior to submitting their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Transferring to a Location of Lower Employment Prospects (MALEP) evaluations.

If the client has moved address within the previous 26 weeks, Services Australia should identify if they have minimized their employment prospects by transferring to a new location.

If this is the case, the Service Officer must investigate a possible MALEP employment related exclusion period.

Unemployed due to a voluntary act or misconduct

If the customer has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have occurred.

Do not generate compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to determine a non-compliance occasion has occurred.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task hunters undergo RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are eligible for a referral to a Workforce Australia or other expert provider, will have a preliminary appointment scheduled throughout the Participation Interview. Attending this first supplier consultation is understood as the task hunter’s RapidConnect requirement.

In a lot of cases, conference RapidConnect requirements will identify the start date of the task seeker’s earnings support payment. Note: this undergoes task hunters satisfying any waiting periods and credentials requirements.

Mutual commitment requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer new task seekers to the Workforce Australia online employment service. This omits task candidates living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have actually been getting an earnings assistance payment or employment allowance for 9 or more constant months might be entitled to a higher rate of payment. The system will instantly determine this and use the suitable rate for qualified customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may provide to customers during their online claim. Employer details, name and ABN, will exist to the client if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to validate the company within the claim. If a consumer validates the company, as soon as on payment, STP pre-filled earnings will exist to the consumer when they report. If the consumer does not confirm the employer, employment as soon as on payment, the STP employer might provide to the customer again when they report.